Privacy Policy
This policy explains what information Desert Vale Plumbing may collect through plumbinginqueencreek.com, how that information may be used, and the choices available when you contact us or request plumbing service.
Who We Are
Desert Vale Plumbing is a locally owned, family-owned plumbing company serving Queen Creek and nearby East Valley communities. Our public business address is 22180 S Scotland Ct, Queen Creek, AZ 85142.
You can contact us at help@plumbinginqueencreek.com or by calling (888) 395-2416.
Information We Collect
We may collect information you provide directly, technical information generated when you use the Site, and information created in connection with a service request or customer communication.
Information you provide directly
When you call, email, submit a website form, request plumbing service, or otherwise communicate with us, the information you provide may include:
- Your name.
- Phone number and email address.
- Service or property address.
- Details about the plumbing problem or service you are requesting.
- Scheduling, access, or authorization information relevant to the service request.
- Photos, messages, or other information you choose to send us.
Technical website information
Like many websites, the Site may generate or receive limited technical information such as IP address, browser type, device type, pages viewed, referring page, and approximate date and time of a visit. This may come from web-server logs, security tools, analytics tools, cookies, or similar technologies if those features are enabled.
Service and communication records
When you contact us, ordinary business records may be created, such as the phone number used, call or message timing, email correspondence, appointment details, service notes, or other information needed to coordinate a plumbing request.
How We Use Information
Information may be used for ordinary business and website purposes, including to:
- Respond to service requests, questions, and other inquiries.
- Schedule and coordinate routine or emergency plumbing service.
- Communicate about an active, scheduled, or completed service request.
- Maintain customer, scheduling, operational, and business records.
- Operate, secure, troubleshoot, and improve the Site.
- Prevent misuse, fraud, security incidents, or unauthorized activity.
- Comply with applicable legal, regulatory, accounting, or recordkeeping obligations.
Cookies and Similar Technologies
The Site may use cookies or similar technologies for website functionality, security, preferences, measurement, or analytics when those tools are enabled. Cookies are small data files stored by a browser or device.
Most browsers provide controls that allow you to block, delete, or limit cookies. Disabling cookies may affect how some website features work.
Phone, Email, and Text Communications
If you provide a phone number or email address in connection with an inquiry or service request, we may use that contact information to respond, coordinate scheduling, provide service-related updates, or follow up about the request.
If text messaging is used, standard message and data rates may apply depending on your carrier and plan. You can ask us to stop non-essential text communications by replying STOP to a text message or by contacting us directly.
Email is best suited for non-urgent questions. For an active plumbing emergency, call (888) 395-2416.
Data Retention
We may retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, providing or documenting plumbing service, maintaining business records, resolving disputes, protecting the Site, and meeting applicable legal or recordkeeping requirements.
Retention periods can differ depending on the type of information and the reason it is being kept.
Data Security
We use reasonable administrative, technical, and operational measures intended to protect information from unauthorized access, misuse, alteration, or loss. No internet transmission, website, email system, or electronic storage method can be guaranteed to be completely secure.
Children’s Privacy
The Site is intended for people seeking information about residential or commercial plumbing services. It is not directed to children under 13, and we do not knowingly seek personal information from children under 13 through the Site.
If you believe a child has submitted personal information through the Site, contact us so the situation can be reviewed.
Third-Party Links
The Site may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies, not this Privacy Policy. Review the privacy information provided by any third-party site or service you choose to use.
Your Choices
Depending on the information involved and applicable law, you may contact us to:
- Ask what personal information we maintain in connection with your inquiry or service history.
- Request correction of inaccurate contact information.
- Request deletion of information, subject to legitimate business, legal, accounting, warranty, safety, dispute, or recordkeeping needs.
- Update communication preferences or ask us to stop non-essential text or email communications.
Some records may need to be retained even after a deletion request when there is a valid operational, legal, accounting, safety, or recordkeeping reason to do so.
Changes to This Privacy Policy
We may update this Privacy Policy as the Site, business practices, or legal requirements change. When material changes are made, the updated version may be posted on this page with a revised “Last updated” date.
Contact Us About Privacy
If you have a question or request relating to this Privacy Policy or information associated with your contact or service request, contact Desert Vale Plumbing.
Desert Vale Plumbing
Privacy questions can be sent by phone, email, or mail using the contact information below.